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Our Mission Statement is as Follows:
“Setting the Standard for Hospice Care
by exceeding the expectations of our patients, families, employees
and customers.”
- Through our “Principles of Patient and
Family Care” our patients will have the right to define
what is important to them and to die with dignity and in the comfort
by having their pain and symptoms managed through the expertise
of Generations’ hospice care.
- Through our “Principles of Customer Care”
our customers will be assured exceptional service and responsiveness
making us the leader in the industry.
- Through our “Principles of Employee Care”
we will attract and retain the most talented and knowledgeable
staff.
- Through our “Leadership Principles”
we will ensure management maintains Generations’ position
as the employer of choice in the hospice industry.
Generations will strive to ensure that all
patients and families:
Will be treated with full recognition of their
dignity and have the ability to define what is important to them,
will assist in the development of their plan of care with their
interdisciplinary team, will have the ability to express any dissatisfaction
and have it resolved in a prompt manner and will have access to
care 24 hours, 7 days a week.
Generations will strive to ensure that all
Generations’ customers:
Will define what is important, will have an
immediate response to all their patient referrals, will be provided
updates as requested, will have the ability to express any dissatisfaction
and have it resolved in a prompt manner and will have access to
the expertise of Generations team 24 hours, 7 days a week.
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